Privacy Policy
Ask Tenant LLC — SMS & Communications Policy
Effective Date: March 5, 2026
Ask Tenant LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our messaging services, websites, and property management communication tools.
1. Information We Collect
Personal Information
- Name
- Phone number
- Email address
- Unit or property address
- Association affiliation
- Account and payment status information
Communication Data
- SMS/text messages
- Voice interaction transcripts
- Service requests and work orders
- Interaction timestamps and metadata
Technical Information
- Device and carrier information
- IP address (for web interactions)
- Message delivery data
2. How We Use Your Information
- Provide property management communications
- Respond to resident inquiries
- Deliver account and service updates
- Process maintenance requests
- Improve system performance
- Maintain security and prevent fraud
- Comply with legal requirements
We do not use your information for unrelated third-party marketing.
3. SMS / Text Messaging
By providing your phone number, you consent to receive messages related to:
- Account notifications
- Payment reminders
- Work order updates
- Community notices
- Customer support
Message frequency varies. Message & data rates may apply. Reply STOP to opt out.
4. Information Sharing
We do not sell your personal information.
- Property management partners
- Service providers supporting operations
- Messaging providers and carriers
- Legal authorities when required
5. Data Security
- Access controls
- Encryption in transit
- Role-based restrictions
- Monitoring and logging