Ask Tenant LLC — Communication Policy
This page explains how residents and homeowners consent to receive SMS messages from their property management company through the Ask Tenant communication platform.
Residents and homeowners provide their mobile phone number to their property management company during account registration, lease onboarding, or HOA membership enrollment.
During this process, residents are presented with a disclosure informing them that their phone number may be used to receive service-related SMS messages regarding their account, maintenance requests, and community notifications.
By providing a mobile phone number and agreeing to this disclosure, residents consent to receive transactional SMS communications related to their property management account.
Residents may also initiate SMS communication by sending a text message to the property management support number listed on their community website or documentation. These interactions are considered user-initiated and conversational.
These messages are transactional or customer-service related only and are not used for marketing or promotional purposes.
Message frequency varies depending on resident inquiries, account activity, and operational notifications.
Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out at any time by replying:
STOP
After opting out, you will no longer receive SMS messages from this number unless you reply:
START
For assistance, reply:
HELP
or contact your property management office directly.
Resident:
What is my balance?
System:
PPMFLA Alerts: Your HOA balance is $245.00 due Apr 1. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.
Ask Tenant LLC
Property Management Communication Platform